Amdocs today launched its much-anticipated amAIz Suite, marking a significant turning point in telecommunications technology. Announced via a June 2025 press release, the suite introduces “telco-grade” generative AI agents designed to automate complex customer service, billing, and network processes—setting a new benchmark for reliability, efficiency, and trust in telecom operations.
At its core, the amAIz Suite is a comprehensive, modular, pluggable offering that unifies data across customer support, billing, sales, and network systems. Built on Amdocs’s patented Telco Data Fabric and powered by telco-trained models such as TelcoGPT, the platform can intelligently predict customer needs and autonomously initiate actions based on real-time insights.
These agents leverage over 40 years of telecommunications industry data and knowledge to operate with high accuracy and safety, fully integrating with both Amdocs and non-Amdocs business and operational support systems (BSS/OSS). They bring “telco-specific expertise” to tasks including billing assistance, customer care, sales processes, and network management with measurable results—such as 63% savings on average handling times, a 49% improvement in transactional Net Promoter Score, and reduced token consumption by 60%.
Amdocs stresses that this new standard of AI—what it calls “telco-grade” agents—are built for resilience, low-latency responses, secure data handling, and adherence to strict telecom governance regulations. They’re also platform-agnostic: operable across various cloud providers like Google Cloud, AWS, and NVIDIA’s infrastructure. In fact, amAIz Suite is now available on Google Cloud Marketplace, leveraging services like Vertex AI and Gemini to support omnichannel deployment.
Strategic partnerships underpin much of amAIz’s capabilities. Collaborations with NVIDIA and AWS have enabled the integration of microservices like NVIDIA NIM and NeMo, which provide high-performance inference, speech-to-text, and digital twin support for network automation. This cooperation accelerates the deployment of autonomous network agents that can aid in design, planning, deployment, troubleshooting, and even self-healing across network domains.
The industry has taken notice. amAIz was recently honored with the World Communication Award for AI Excellence—earning recognition as the first truly field‑proven GenAI solution for telecom. The award citation highlights innovations such as a reduction in inference latency by up to 80%, accuracy gains of up to 30%, and capabilities like B/OSS Retrieval Augmented Generation, telco-native taxonomy, and dynamic LLM routing.
Beyond care and billing optimization, the amAIz Suite includes a Customer Experience Insights (CXI) module. CXI uses analytics and AI to anticipate customer issues in real-time—across care, billing, network, and sales—delivering predictive alerts and guidance to service teams. Amdocs positions this as a move away from reactive service toward predictive, proactive engagement.
In a June 2025 whitepaper titled “AI Verticalization for Telco,” Amdocs, NVIDIA, and AWS further outline how their agents are engineered to operate as autonomous, context-aware digital workers that can reason, coordinate, and execute across systems, even creating digital twins of physical networks to simulate and optimize outcomes before taking action.
Industry analysts agree. A 2023 report from Analysys Mason identified data fragmentation, governance, and cost control as major barriers for telcos. Amdocs’s amAIz framework—along with consulting and integration services—is specifically designed to address these barriers and accelerate enterprise-grade generative AI adoption.
Amdocs CEO Shuky Sheffer, speaking at this year’s Mobile World Congress, emphasized the company’s commitment to transforming telecom service delivery with secure, reliable AI. He noted that by enabling carriers to deploy customizable and vertically specialized agents, amAIz sets a new standard for trustworthiness in automated operations.
Critically, while Amdocs reports that 80% of business leaders believe they are meeting customer expectations through such automation, it acknowledges that consumer satisfaction data remains mixed—highlighting the nuanced balance between operational efficiency and dialogue quality .
Looking ahead, Amdocs plans to expand amAIz’s footprint with new embedded copilots within its CES25 Customer Experience Suite, integration with major hyperscalers, and further advancements in network-focused agents.
In sum, Amdocs’s amAIz Suite emerges as a transformative force in telecom: merging deep industry expertise, versatile platform interoperability, and secure, intelligent automation. By setting a telco-grade bar for generative AI—one that is scalable, compliant, and demonstrably performant—Amdocs is reshaping how telecom operators engage customers, support networks, and define the future of digital service delivery.
