Overview of Challenges in International Aid

The global landscape for international aid has faced significant hurdles, particularly as reduced funding constraints impact organizations like the UNHCR (United Nations High Commissioner for Refugees). Historically reliant on substantial contributions, such as the $2 billion from the U.S., the agency is now adapting to increased demand for assistance with a reduced budget, leading to office closures and layoffs.

Adopting AI for Operational Efficiency

In light of these challenges, UNHCR is exploring the potential of artificial intelligence (AI) to streamline operations. Lance Bartholomeusz, UNHCR’s General Counsel, emphasizes the imperative to harness generative AI responsibly to enhance service delivery: “Making generative AI work safely for the people we serve has become an absolute imperative for us this year.”

One innovative project in Jordan utilizes an AI system to assist Syrian refugees. This tool automates the transcribing, translating, and organizing of communications, which has shown promise in speeding up response times to refugee inquiries.

The Role of Legal Teams in AI Implementation

As AI projects gain traction, legal teams play a crucial role in navigating complexities surrounding data privacy and compliance. Bartholomeusz acknowledges that while progress has been slow, key projects, including the Jordan initiative, are on the verge of wider implementation.

Legal volunteers have also found new ways to incorporate their skills into AI-driven projects, broadening their contributions beyond traditional roles, which is increasingly essential as these technologies become more integral to pro bono efforts.

Innovative AI Initiatives by NGOs

Beyond UNHCR, NGOs are adopting AI tools to enhance their operations. In Hong Kong, Migrasia has launched PoBot, a generative AI chatbot that assists users in navigating legal issues related to forced labor. This tool, developed with input from Linklaters Asia, has engaged over 1,800 users within its initial deployment.

“PoBot is more than just a chatbot,” states Paras Kalura, COO of Migrasia. “It can quickly triage users’ concerns and provide relevant advice and legal guidance.”

Kalura further points out that while the chatbot handles basic queries, it supplements rather than replaces human intervention, providing continuous support in multiple languages.

Collaborative Efforts by Law Firms

In Singapore, Baker McKenzie has leveraged Microsoft’s AI chatbot, Copilot, to conduct rapid legal research concerning children’s rights across various jurisdictions. Angela Vigil, the firm’s global pro bono partner, emphasizes the speed and effectiveness of utilizing AI in this context:

“We had tried to start this mapping process multiple times. Copilot really sped up the work,” she notes.

In a rigorous workshop, 30 pro bono lawyers collaborated to ensure that the AI’s findings were validated, ultimately paving the way for a comprehensive mapping of organizations supporting children’s legal rights.

Innovative Tools for Vulnerable Populations

In Australia, MinterEllison has spearheaded the development of Credit Guardian, an AI tool designed to assist vulnerable individuals in detecting predatory lending practices. The tool has shown promise in expediting the assessment of financial documentation, particularly for clients facing multiple loans.

“Some have dozens of loans — the most we’ve seen is 52 with a single lender,” says Stephen Grace of LawRight.

Though not a substitute for personalized legal advice, the tool significantly reduces the time needed for initial evaluations and is poised for broader implementation.

Looking Ahead: The Future of AI in Pro Bono Work

As we approach 2025, the integration of AI into pro bono legal work looks set to expand beyond pilot projects. Ensuring that these advancements are implemented safely and effectively will necessitate continued partnerships between legal, technological, and innovative entities. The evolving landscape presents both challenges and opportunities that could significantly reshape the delivery of legal services to those in need.